Sunshine Coast Appliance and Mattress Experts

1.Major Appliances Return and Exchange Policy

• In store stocked Appliances may be returned or exchanged within 7 days of delivery or pickup if it has not been used or installed and is in its original packaging. Sunshine Coast Appliance and Mattress Experts reserves the right to apply a 20% restocking fee.- Original receipt, manuals, accessories etc will be required to process all returns and/or exchanges
• Any shipping damage must be reported within 24 hours of pick up or delivery.
• Delivery charges are not refundable after delivery. 
• Once Appliances are used/installed, any operational defects are the responsibility of Manufacture’s warranty. Please call Manufactures Customer Service to schedule Service Technician.
• special orders may not be retuned unless the manufacturer will take them back
• All Clearance item sales are final; no returns or exchanges.
• Customers are responsiable for all measurements and requirements for the new appliance.
• If the customer has not measured correctly and appliance comes in they will be charged 20% restocking fee if they do not wish to keep it.

- Original receipt, manuals, accessories etc will be required to process all returns and/or exchanges

Cancellations

We will make every effort to cancel your order before it is shipped by the manufacture but this is not always possible when close to the requested delivery date. Where we are not able to cancel, a 20% restocking fee will be applied to any shipped items.

1. Mattresses/Sleep sets

Returns / Exchanges

60 DayComfort Guarantee.   must purchase a mattress protector with your mattress set. You have 60 days maximum and 30 days minimum to get comfortable with your new mattress, if you do not get that comfort  you may trade your mattress in for a new mattress of equal or greater value..the customer is resposiable for the delivery charges. This guarantee is for  personal use only. This guarantee is not available for business's, motels B and B, or any type of accomadations.

.

Manufacturer Warranty

What to do if your Appliance or Mattress is still under Warranty

• Appliance Manufacturers Warranty: Call your manufacturers number as listed in your product manual
• Mattress Under Warranty: Please call our store for the appropriate number
• Appliance Under Extended Warranty: 1-877-710-4653

No Longer Under Warranty?

If your appliance is in need of service just phone, email one of the Sunshine Coast's professional appliance technicians for a service call. 

Before you call have the following information ready:

1. Type of appliance
2. Manufacturer
3. Model number
4. Serial Number
5. A description of the specific problem you are experiencing

D. Kohuch Appliance & Refrigeration

Phone - 604.885.9847

email - [email protected]

2. Extended Warranty Coverage

Appliances

Exclusive privileges and characteristics:

• Satisfaction guaranteed; if we can't repair it, we'll replace it
• No-lemon warranty coverage
• Preventive inspection
• Protection against power surges
• Protection against frozen food losses
• Protection against product failure due to rust, including racks and baskets in dishwashers, drum pads in dryers and tubs in washers
• Parts and labour coverage up to 4 additional years
• Service offered evenings and weekends (where available)
• 10% off parts and labour from participating service centres
• Transferable from one owner to another without charge
• Service available throughout Canada and United States
• Repaired to the manufacturer's specifications
• Also available: Replacement Plan, Commercial Use and Builder Program