Rebates Clearance Center
Sunshine Coast Appliance and Mattress Experts

(604) 885-5141

5501 Inlet Ave, Sechelt, BC V0N 3A0

Sunshine Coast Appliance and Mattress Experts Return and Exchange Policy

 

  Original receipt, manuals, accessories etcetera will be required to process all returns and/or exchanges.

-          Any shipping damage must be reported within 24 hours of pick up or delivery.

-          All Floor-Model and Clearance item sales are final; no returns or exchanges.

-          * Special-order items are non-returnable.

-          Delivery charges are not refundable after delivery.

  * Special-order items are items that we do not normally stock or order

 

1.     Major Appliances

Exchanges

We will credit the full cost of your unused appliance towards the cost of a replacement appliance of equal or greater value within 30 days of delivery/pickup. We reserve the right to request a Service Technician examine/repair any defective item(s) still under warranty before agreeing to a return/exchange.

Returns

Unused appliances may be returned if request is made within 24 hours of delivery or pickup. A 10% restocking fee plus any related delivery fees will be charged, and other costs including any prior delivery costs will not be refunded.

Cancellations

We will make every effort to cancel your order before the manufacturer ship date. However, this is not always possible. Where we are not able to cancel a 10% restocking fee will be applied to any shipped items.

 

2.     Mattresses/Sleep sets

Exchanges

We will credit the full cost of your unused mattress or unused mattress set towards the cost of a replacement mattress or mattress set of equal or greater value within 30 days of delivery/pickup. Returned goods must be unused and in the original sealed packaging with the original sales receipt.

For health reasons, there are no returns/exchanges on used sleep sets unless done under *Manufactures Warranty. Note that the manufacturers warranty is void if “Fabric Stains, soiling, fluid penetration, tears or burns” are evident. We recommend that you purchase a mattress protective cover on the same invoice to ensure this is not an issue down the road.

* Manufacture’s warranties vary. Check the manufacture’s website for details

90-Day Sleep Comfort Guarantee: Adjusting to a new mattress set can take time. The less support your old mattress provided, the longer this adjustment period may take. For this reason, we ask that you sleep on your new mattress set for a minimum 30 days prior to requesting an exchange.

We offer a one-time reselection to a new mattress/set within 90 days of pick-up or delivery when purchased with a mattress protector, excluding any Galaxy Bed-In-A-Box purchases. If your new mattress selection is of lesser value than original purchase, we'll refund the difference; if the value of your new mattress selection is more you will just be charged the difference from original purchase.

 

3.     Manufacturer Warranty

What to do if your Appliance or Mattress is still under Warranty

·         Appliance Manufacturers Warranty: Call your manufacturers number as listed in your product manual

·         Mattress Under Warranty: Please call our store for the appropriate number

·         Appliance Under Extended Warranty: 1-877-710-4653

 

No Longer Under Warranty?

If your appliance is in need of service just phone, fax or email one of the Sunshine Coast's professional appliance technicians for a service call. 

Before you call have the following information ready:

  1. Type of appliance
  2. Manufacturer
  3. Model number
  4. Serial Number
  5. A description of the specific problem you are experiencing

 

LOCAL APPLIANCE TECHNICHIANS:

Pacific Appliance

Phone - 604.886.8793
Mobile - 604.885.8298
email - [email protected]

D. Kohuch Appliance & Refrigeration

Phone - 604.885.9847

email - [email protected]

 

COMERCO PROTECTION PLAN TERMS AND CONDITIONS

 

Extended Warranty Coverage Overview - Appliances

Exclusive privileges and characteristics:

-    Satisfaction guaranteed; if we can't repair it, we'll replace it

-    No-lemon warranty coverage

-    Preventive inspection

-    Protection against power surges

-    Protection against frozen food losses

-    Protection against product failure due to rust, including racks and baskets in dishwashers, drum pads in dryers and tubs in washers

-    Parts and labour coverage up to 4 additional years

-    Service offered evenings and weekends (where available)

-    10% off parts and labour from participating service centres

-    Transferable from one owner to another without charge

-    Service available throughout Canada and United States

-    Repaired to the manufacturer's specifications

-    Also available: Replacement Plan, Commercial Use and Builder Program

 

APPLIANCES PROTECTION PLAN AND REPLACEMENT PLAN


This document and your purchase invoice state all the dispositions of this Protection Plan (Plan)
concluded between Comerco Services Inc. (Comerco) and the Plan owner. In this Plan, the term
Comerco refers to Comerco Services Inc. In the Province of British Columbia, the term Comerco
refers to The Nordic Insurance Company of Canada, who is the underwriter of this insurance
contract. Outside of British Columbia, this Plan is administered by Comerco Services Inc. Comerco
deposits funds in a guarantee trust fund in order to cover future claims. This trust is also bonded
in part by an insurance company. Comerco agrees to:
Appliances Plan:


1. Repair without charge or replace the covered product, in the case of a manufacturing defect or if any
of the parts necessary for its normal functioning breaks, under normal conditions of use, during the
coverage period of the Plan.
2. Reimburse frozen food losses following a covered failure. The maximum payable amount per
covered failure is $125, with a maximum for the duration of the Plan of $250 for the freezer section of a
refrigerator. For a standalone freezer, the maximum payable amount per covered failure is $250, with a
maximum for the duration of the Plan o
f $500. In these cases, Comerco will inform the Plan owner about
the procedure for obtaining a refund.
3. Replace the product upon the confirmation, by an authorized technician, of a fourth (4th) failure of the
same major part during the coverage period of the Plan.
4. Replace broken control knobs that prevent the product from functioning. Comerco will send the
button (s) by mail to the Plan owner.
5. Repair damages due to power surges.
6. Repair damage caused by thermal stress on glass ceramic cooktops. Pictures will have to be sent to
Comerco to determine if a technician’s visit is necessary. An authorized technician must confirm damage
caused by thermal stress.
7. Repair damages due to rust:
• That prevent the product from functioning as designed;
• That affect a washer’s tub, a dryer’s drums or a dishwasher’s baskets.
8. Allow one (1) preventive inspection for the duration of the Plan, at the Plan owner’s request and
according to the Comerco checklist. If a Plan covers several products, the preventive inspection is
available for all products, during a single technician visit.

Replacement Plan:
9. Replace the product that is subject to a failure covered by this Plan.
General conditions
10. The Plan becomes effective following the expiry date of the manufacturer’s warranty for parts and
labour for the chosen term, as indicated on the purchase invoice, up to a maximum of:
• Six (6) years from the date of possession for appliances
• Four (4) years from the date of possession for Replacement Plan
11. To qualify for coverage offered by the Plan, the covered product must be purchased as new and be
covered by a repair warranty period of at least ninety (90) days. Failures must be reported during the

coverage period of the Plan.
12. Comerco may, at its sole discretion, decide to replace a product rather than repair it.
13. The maximum value, at the time of a replacement, is the price paid for the original product, as
stipulated on the purchase invoice. This amount, excluding taxes, must not exceed $25,000 for the
Appliances Plan and $300 for the Replacement Plan. Please note that, if the price of the replacement
product is less than the price of the original product, the difference will not be refunded. The replacement
will be finalized by a Comerco authorized retailer.
14. Comerco’s sole obligation will be to provide a replacement product, in accordance with the procedure
set out in Article 13, in the event that:
• the manufacturer ceases to operate;or

the parts are no longer available; or
• in any other circumstance for which, at Comerco’s discretion, a repair is not considered.
15. From the moment a product has been replaced or a credit provided, Comerco will have met all its
obligations and the coverage will become null and void on that specific product.
16. Repairs will be carried out by a service centre specified by Comerco. Products for which the
manufacturer’s warranty offered in-home service will be eligible for in-home service under the terms of
the Plan. If in-home service is not offered by the manufacturer in the area where the Plan owner resides
when a defect occurs, the Plan owner will be responsible for bringing the covered product to a service
centre identified by Comerco or obtain a full refund for the value of the Plan from the retailer. Service will
be provided during normal business hours. If available and subject to the availability of the service centre,
service will be provided, on request, during evenings or on weekends. In order to receive in-home service,
the product requiring service must be easily accessible and be in a safe, non-threatening environment,
as determined by the technician.

17. This Plan is valid for a product intended for domestic use only. In the case of a family home business,
it is only valid for daycare and private nursing homes. Any other type of in-home business is considered
commercial use and cannot benefit from this Plan. Any equipment rented and/or used for commercial
purposes will render this Plan null and void. In this case, if no repairs have been made, the Plan owner
may obtain a full refund from the retailer.
Are excluded from Comerco’s responsibility
18. Damag es caused by:
18.1. Failure to conform to the manufacturer’s recommended use or use in conditions for which the
product was not intended.
18.2. External causes, rust, (except if covered by Article 7.) insect or rodent infestations, inappropriate
use, inappropriate installation, abuse or improper hook-ups, abusive or improper manipulation, a
modification, an accident, a shock, a fall, chemical corrosion, damage that occurred during delivery and/
or transmission problems.
18.3. Sand, liquid or humidity infiltration, unless the product is explicitly specified by the manufacturer
as being submersible.
18.4. Failures that are the subject of a manufacturer recall or service bulletin. Also, repairs, replacements
parts and/or labour costs that are covered by a manufacturer’s warranty or an insurance policy.
19. The following products or components:
19.1. Garnishes, command inscriptions and gradations, any esthetical components, products and/or
parts covered by a manufacturer’s warranty.
19.2. Warping or caving in of the structure.
19.3. Any part or component of a structural nature that does not affect the correct functioning of the
product.
19.4. Parts that should be replaced or cleaned periodically under normal usage such as, without being
limited to, bulbs, lamps, fuses, filters, batteries or ink cartridges. However, Comerco will pay the labour
costs for the replacement of sealed batteries that are not accessible to the Plan owner.
19.5. Glass, adjustable legs and/or rollers, handles, refrigerator sliders and rails damaged by external
causes.
19.6. Satellite antennas, cables, shelves, drawers as well as the cleaning of glass and screens.
19.7. Any and all products with a tampered or absent serial number. In this case, the Plan becomes null
and void, without refund.
19.8. Burnt phosphors in or on the screen surface and the replacement or repair of pixels beyond the
original manufacturer’s guidelines.
20. Other
20.1. Odours.
20.2. Noise and product performance which are not caused by a failure.
20.3. Consequential damage, loss of use, revenue, salary and time due to delays resulting from the
failure of the covered product, unavailability of parts or any other difficulty or delay that Comerco may
encounter in accomplishing the required repairs.
20.4. Loss or appropriation by a third party of data left in a product that must be repaired or replaced by
the Plan. The Plan owner is entirely responsible for the recovery of such data.
20.5. Configuration, data loss and computer viruses, any and all software/hardware updates required by
the product for its correct functioning, in accordance with the guidelines set forth by the manufacturer.
Software included with the product as well as the recovery of data in a product that has experienced a
failure.
20.6. Costs related to the removal, delivery and relocation of a product or, in the event of a visit by a
technician, the removal and reinstallation of a product that is not readily available.
20.7. Any repairs unauthorized by Comerco. In this case, the Plan will become null and void, without
refund.
20.8. If no fault is found or if Comerco refuses the repairs, the Plan owner will have to reimburse all
incurred costs without which the benefits of the Plan will be suspended until said payment is received.
The duration of the Plan will not be extended in the event that a suspension of benefits occurs.
20.9. In the event of a failure affecting an item that is part of a pair or set, Comerco’s responsibility will
be limited to the repair, replacement or a credit equivalent to the purchase price of the product that has
experienced the failure.
Service and other precisions
21. TO OBT AIN SERVICE : A picture of the product, damage, serial number label or a copy of the
purchase invoice may be required.
• For the Appliances Plan: You may report the failure by completing the form at www.comerco.com/
servicerequest or by contacting Customer Service at 1-877-710-4653.

• For the Replacement Plan: The Plan owner must return the product to the selling retailer. The retailer
will validate product failure. Upon failure validation, a replacement authorization will be sent to the
retailer within two (2) business days. The Plan owner will have to select a replacement product and
the retailer will deduct the purchase price of the original product before taxes for the price of the
replacement product.
22. CANCELLATION: Comerco may cancel the Plan at any time, on the basis of fraud. The Plan owner
may cancel the Plan, for any reason, anytime within the thirty (30) days following the date of purchase,
provided no claims have been reported and receive a full refund for the purchase price of the Plan from
the selling retailer.
23. CONFI DENTIALITY: The Plan owner authorizes Comerco to provide their name, contact information
and any information Comerco has on file to any third party wishing to offer a new Plan, any subcontractor
mandated by Comerco to offer services directly or indirectly linked to the Plan or any entity to which
Comerco may assign, in whole or in part, its obligations under the Plan.
24. TRANSFERABLE: This Protection Plan is transferable from one owner to another, without charge, by
completing the request online at www.comerco.com/ownertransfer.
25. BRITISH COLUMBI A: The British Columbia Financial Institutions Act requires that the information
contained in this Disclosure Notice be provided to a customer in writing prior to the customer entering a
financial transaction.
1. This transaction is between the Plan owner and The Nordic Insurance Company of Canada.
2. In arranging the transaction described above, the dealer, by whom the sales associate is
employed, is
representing The Nordic Insurance Company of Canada.
3. The nature and extent of the interest of the dealer in The Nordic Insurance Company of Canada is none.
4. The nature and extent of the interest of The Nordic Insurance Company of Canada in the dealer is
none.
5. Upon completion of this transaction, the dealer will be remunerated by The Nordic Insurance Company
of Canada through a fee paid out of the purchase price of the contract.
6. The Financial Institutions Act prohibits The Nordic Insurance Company of Canada, the dealer and/
or the sales associate from requiring the Plan owner to transact additional or other business with the
financial institution or any other person or corporation as a condition of this transaction.
Every action or proceeding against an insurer for the recovery of insurance money payable under the
contract is absolutely barred unless commenced within the time set out in the Insurance Act.

 

http://www.comerco.com/protection-plan.html

 

General Terms and Conditions - Sunshine Coast Appliance and Mattress Experts

1.       ACCEPTANCE OF TERMS

These terms and conditions of use (the “Terms and Conditions”) apply to the website located at //www.sscapplianceandmattress.com/ and/or its mobile applications. The Site is maintained by or on behalf of Sunshine Coast Appliance and Mattress Experts. Your use of the Site constitutes your unconditional agreement to follow and be bound by these Terms and Conditions. IF YOU DO NOT ACCEPT THESE TERMS AND CONDITIONS OF USE, PLEASE DO NOT USE THIS SITE.

The Company reserves the right to modify these Terms and Conditions at any time by posting revised Terms and Conditions on the Site without prior notice. You should visit this page from time to time to review the current Terms and Conditions. Your continued use of this Site following any such modification will signify your unconditional acceptance of the Terms and Conditions, as modified.

2.       ACCURACY OF INFORMATION

The Company uses commercially reasonable efforts to ensure that the information appearing on the pages of the Site are up-to-date and complete and contain no inaccuracies or errors. Despite all our efforts, some errors may occur, and the Company will do everything possible to ensure these errors are corrected as soon as reasonably possible. The Company and its affiliates, directors, employees, officers, shareholders, agents, website designer and website provider (collectively the “Associates”) make no representation as to the completeness, accuracy or correctness of any information on the Site.  

3.       INTELLECTUAL PROPERTY

All trademarks, trade dress, patents, copyrights and other intellectual property rights and materials, including images, text, illustrations, logos, designs, photographs, names, trade names, icons, programs, software and other materials that are part of this Site (collectively the “Content”), including but not limited to the arrangement, compilation, design and structure of such Content is subject to and protected by trademark, copyright and patent laws and is owned, controlled, licensed or, where required, used with permission by the Company.

The Company and its suppliers and licensors expressly reserve all intellectual property rights in all content, products, processes, technology and other materials that appear on the Site. Access to the Site does not confer upon anyone any license under any of the Company’s and third party’s intellectual property rights, except to the extent required to access and make personal use of the Site.

Certain trademarks, trade names and logos used or displayed on the Site are registered and unregistered trademarks or trade names of the Company or of its affiliates. Other trademarks, trade names and logos are registered and unregistered trademarks and trade name of their respective owners. No trademark or trade name license is granted in connection with the material contained on the Site.  

You may download copy and print selected portions of the Content and other downloadable materials displayed on this Site for your personal, non-commercial use only, and if you maintain all copyright and other notices contained on the Site or in the Content. Except as noted above, you are not authorized to use, reproduce, print, store, re-edit, change, download, sell or otherwise copy the Content or any other element of the Site, whether in whole or in part, for any other reason or for purposes of publication, dissemination or sale, on any medium or any format whatsoever. Be advised that the Company will fully enforce its intellectual property rights.

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THE FOLLOWING EXCLUSIONS OR LIMITATIONS DO NOT APPLY TO THE JURISDICTIONS WHERE THEY ARE PROHIBITED BY LAW. PLEASE REFER TO YOUR LOCAL LAWS FOR ANY SUCH PROHIBITIONS.

YOU ACKNOWLEDGE, BY USING THE SITE THAT YOUR USE OF THIS SITE IS AT YOUR SOLE RISK. THE SITE IS PROVIDED BY THE COMPANY ON AN “AS IS” AND “AS AVAILABLE” BASIS. NEITHER THE COMPANY NOR ITS ASSOCIATES CAN ENSURE THAT ANY FILES OR OTHER DATA YOU DOWNLOAD FROM THE SITE WILL BE FREE OF VIRUSES, CONTAMINATION OR DESTRUCTIVE FEATURES. THE COMPANY AND ITS ASSOCIATES DISCLAIM ALL WARRANTIES, EXPRESS OR IMPLIED, INCLUDING ANY WARRANTIES OF ACCURACY, ACCESSIBILITY, MERCHANTABILITY, PERFORMANCE, DURABILITY AND FITNESS FOR A PARTICULAR PURPOSE. WITHOUT LIMITING THE GENERALITY OF THE FOREGOING, THE COMPANY AND ITS ASSOCIATES DISCLAIM ALL WARRANTIES OF ANY KIND, EXPRESS OR IMPLIED, FOR ANY MERCHANDISE OFFERED ON THE SITE. THIS DISCLAIMER CONSTITUTES AN ESSENTIAL PART OF THIS AGREEMENT.  

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THE FOLLOWING LIMITATIONS OF LIABILITY DO NOT APPLY TO THE JURISDICTION WHERE THEY ARE PROHIBITED BY LAW. PLEASE REFER TO YOUR LOCAL LAWS FOR ANY SUCH PROHIBITIONS.

UNDER NO CIRCUMSTANCES AND UNDER NO LEGAL OR OTHER THEORY, WHETHER CONTRACTUAL, EXTRA-CONTRACTUAL, IN TORT, STRICT LIABILITY OR OTHERWISE, SHALL THE COMPANY OR ANY OF ITS ASSOCIATES BE LIABLE TO YOU OR ANY OTHER PERSON FOR ANY INDIRECT, INCIDENTAL, CONSEQUENTIAL, SPECIAL, PUNITIVE OR EXEMPLARY LOSS OR DAMAGE ARISING FROM OR RELATING TO THE SITE OR THESE TERMS AND CONDITIONS, INCLUDING, WITHOUT LIMITATION, LOSS OF DATA, BUSINESS, PROFIT, SAVINGS, INCOME, USE, PRODUCTION, REPUTATION OR GOODWILL, REGARDLESS OF ANY NEGLIGENCE OR OTHER FAULT OR WRONGDOING BY THE COMPANY OR ANY PERSON FOR WHOM THE COMPANY IS RESPONSIBLE, AND EVEN IF THE COMPANY HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH LOSS OR DAMAGE BEING INCURRED.

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You agree to indemnify and hold the Company and its Associates harmless from any loss, liability, claims or expenses made against the Company or against any of its Associates and arising out of or in connection with your use of the Site.

7.       OTHER SITES

This Site may contain links or references to other websites operated by other persons (the “Other Sites”). The Company is not responsible for and does not endorse the content of such Other Sites. Your use of the Other Sites is at your own risk and you will not make any claim against the Company or its Associates arising from, connected with or relating to your use of the Other Sites.

Creating or maintaining any link from Other Sites to any page on this Site without the Company’s prior written permission is prohibited.

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You represent that all the information, data and other materials you provide on this Site or to the Company through any other means are true, accurate, current and complete. You are responsible for correcting and updating the information you have provided on this Site, as appropriate.

9.       CONTENT YOU SU6.       INDEMNITY
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This Site may contain links or references to other websites operated by other persons (the “Other Sites”). The Company is not responsible for and does not endorse the content of such Other Sites. Your use of the Other Sites is at your own risk and you will not make any claim against the Company or its Associates arising from, connected with or relating to your use of the Other Sites.
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